E-Commerce Order Fulfillment

What is E-Commerce Order Fulfillment?

E-commerce order fulfillment includes everything from receiving and storing inventory to shipping packages to customers. Most fulfillment companies provide basic services such as storage, packaging and shipping but not all of them provide complete e-commerce order fulfillment services.  A good example is return policies. While order fulfillment always includes the process of processing and delivering orders to customers, return policies may vary. If you are considering using an e-commerce order fulfillment company ask about customer service and satisfaction.

E-Commerce Order Fulfillment Strategies

In today’s Amazon world online ordering is no longer the execption but the new normal. Amazon raised the bar for online delivery times and customer service expectations. That said it’s now, more than ever, imperative for SMBs (small and medium sized businesses) to manage online service expectations. Let your customers know that their satisfaction is a priority by clearly stating return and refund policies. Another mission-critical strategy is your fulfillment company’s location. For example, if your customers are local, or domestic, it’s important to have a regional provider. Finally, no modern business plan would be complete without a software strategy. Tight profit margins demand automation for optimization and efficiency. Make sure your fulfillment company can either work with your existing software or recommend a solution they can stand behind.

Understanding E-Commerce Order Fulfillment

The better you understand e-commerce order fulfillment the more profit you can make while keeping customers happy. Happy customers usually return for more business since their experience met, or exceeded, their expectations. Our website posts are available, without subscription, to help you learn more about the fulfillment services industry. Following are a few to get started.

If you are looking for a fulfillment provider visit our website and fill out a quote request. We will review your needs and create a customized quote!

About the Author:

Eric Holder is a Marketing Communications Expert with 20 + years experience, in both agency & in-house settings. Holder is astute at identifying Market Differentiators & utilizing teams to leverage Content, SEO / SEM, Social Media, PR, CX, Influencers & Analytics that produce MQLs.

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