When you send a product out to a customer via one of the nation’s biggest shipping providers, you do so with the hope that they will do everything they can to protect that box or envelope until it arrives on your customer’s doorstep. Unfortunately, accidents do happen, and it’s possible for products to arrive damaged and prompt customer return requests. Below are some of the best ways to ensure everyone works together to keep products safe and intact.
At the Manufacturer
Shipping safety starts with the manufacturer of the product, and that’s especially true if the product is boxed or packaged by the manufacturer before it heads out to the warehouse. The way the product is packaged will go a long way toward keeping it safe during the bumps and tumbles it might take during the shipping process. Packaging should keep the products secure and prevent any unnecessary jostling. Small pieces should be taped down or placed inside bags for safekeeping until they arrive.
At the Warehouse
Once products arrive at the warehouse, it’s important for them to be stored safely. There are a few factors that go into this, including the ambient air temperature, the humidity, and the height of the stacks themselves. Be sure that you are stacking products in such a way that they are not being crushed, and at the same time, keep the humidity and temperature at a level that will not cause any deterioration of the products before they even leave. This can lead to even more damage during shipping depending on the product. For example, makeup products stored in high humidity are far more likely to crack when jostled during shipping.
Packers also play an important role in keeping products safe during the shipping process. Packaging materials like bubble wrap and crumpled kraft paper are important, particularly for more fragile products. Make sure that you are choosing the right packing materials so that your products are well-protected inside their boxes or envelopes. If necessary, include heat packs or insulation to prevent any further damage from excessive heat or cold. Even the most well-packaged product can break if rolls around freely inside a shipping box.
For the most part, once a package leaves your warehouse, the rest is out of your hands. If the manufacturer properly packaged the product, if it was stored correctly, and if it was packed into the shipping box correctly, you have done your job. Sometimes damage during shipping is out of your control, so if it happens, be prepared to replace the item on behalf of your customer. If it happens frequently, consider switching to a different shipping provider altogether or speaking with someone about your negative experiences with that carrier.
Everyone must work together to ensure that your products stay safe between the time they leave the manufacturing facility and arrive on your customers’ doorsteps. These tips should help you better understand the various factors that can influence shipping damages – and they should also help you minimize them, too.